From click to cleared: how reward tracking works
What pending, cleared, held, and reversed mean—and what to keep when a quest does not track.
A reward is a visible sequence of states, not a magic number.
Before you start
A trustworthy quest shows eligibility, milestones, time limits, reward value, and tracking requirements before you leave Moolzi. Starting it creates a one-time session tied to your account and the provider.
Pending is not missing
Pending means activity was reported but still needs validation or a waiting period. Cleared means the signed report passed ownership, duplicate, and risk checks. A hold pauses release for review, while a reversal records a provider chargeback without deleting history.
When tracking fails
Save the quest ID, start time, milestone evidence, and provider ticket. Support can then explain whether attribution, eligibility, provider confirmation, or risk review caused the delay.